Refund Policy

This Refund Policy explains how refunds work for your purchase of base (“the Service”) provided by Base (“we”, “us”, “our”).

1. Try base before you pay

Every plan starts with a free trial. You get full access to the Service during that trial, and no payment is taken until it ends. The trial is there so you can decide whether base is right for you before you are charged anything.

You can cancel at any point before your trial ends and you will pay nothing.

2. Refunds after your trial ends

Because the trial gives you a full opportunity to evaluate the Service first, we do not offer refunds once your free trial has ended and billing has started. This includes partial months and unused time after a cancellation.

If something has gone wrong, please do get in touch at hello@withbase.ai. We will look into it and do what we reasonably can to put it right. Nothing in this policy affects any rights you have under applicable consumer law.

3. Cancellation and access

You may cancel your subscription at any time from your account settings or via Paddle. When you cancel:

• Your subscription will not renew at the end of the current billing period
• You will continue to have full access to the Service until the end of your current paid period
• No partial refunds are given for the remainder of the current billing period

4. Getting in touch about a charge

Payments are handled by our payment provider, Paddle, which acts as the Merchant of Record for all our orders. If you believe you have been charged in error, or something has gone wrong with your account:

1. Email us at hello@withbase.ai and tell us what happened
2. Or visit paddle.net and log in with the email address you used to subscribe to review your orders

We will review the circumstances and respond. Where a refund is appropriate, Paddle processes it on our behalf.

5. Paddle as Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries related to payments, billing, and refunds, and handles returns.

For questions about Paddle's own refund terms, see the Paddle Refund Policy.

6. Processing time

Where a refund is agreed, it is typically processed within 5-10 business days. The time it takes for the funds to appear in your account depends on your payment method and bank.

7. Contact

For any questions about this Refund Policy, contact us at:

hello@withbase.ai

Base